Frequently Asked Questions

Fees and Appointments ,    further details at Reception

 

Most of our services are bulk-billed under Medicare. However, there are some services which are not covered by Medicare that will attract a fee. There will be times where the patient will be referred on for further specialised assessment and treatment which may attract an out of pocket fee, Reception staff or doctors will advise you of this beforehand.

Walk-in consultations (with Medicare Card)                                          Bulk Billed

Private Fees               - Weekdays                                                            $70.00 (Lev B), $110.00 (Lev C)

(NO MEDICARE CARD)-Weekends & After Hrs                                     $100.00 (Lev B), $130.00 (Lev C)

Standard or Long Appointments with Dr. Kucera:                                Bulk Billed

Health Care Card holders and children under 10yrs :                          Private Fees Apply

 

New or private patients and all Saturday appointments:

Medical Reports                                                                                         Fees apply (varies b/t $110.00-$500.00)

Longer consultations are available. Please advise the receptionist beforehand.

LANGUAGES SPOKEN AT EDGEWORTH MEDICAL CENTRE:

English, Mandarin, Cantonese, Swantoese, Czech, Slovak, Farsi, Hind,i Sri Lankan, Korean, Vietnamese, Filipino. If you require assistant of an interpreter, please let the receptionist know.

 

TELEPHONE ACCESS:

Doctors in the Practice may be contacted during normal surgery hours. If the doctor is with a patient a message will be taken and you will be advised by the receptionist when it is likely that the doctor will return your call. Your call will always be put through to the doctor in an emergency.

 

Health Information Security (Privacy)

All health records are confidential and are securely stored electronically with password protection, out of public reach. Your personal information may be disclosed to other health professionals such as allied health providers and specialists for your continuity of care. Any other third parties requesting health information is required to provide the Practice with a written consent from the patient. You may access your health record with your doctor as a consultation or you may request a copy where an administration fee of $55 will apply. Copies of documents will only be released on provision of identification. All original medical records belong to the practice. If you would like a copy of our privacy statement, please ask the receptionist for one.

Further, the Practice is participating in the My Health Record uploads, thus if you wish to opt-out, you can do so by going into MyHealthRecord.gov.au to cancel or call Help line on 1800 723 471 (deadline to opt-out 15 Nov 2018).

 

Recall/ Reminders

Most results are electronically downloaded into our clinical software. Patients are encouraged to return to the surgery to discuss their results (pathology, scans etc.), particularly if the treating doctor has requested them to do so. Even if initial tests are normal, further testing or treatment may still be required. However, should there be any abnormalities with the results, the Practice will contact the patient via telephone or/and registered mail. Please promptly notify the reception staff if you change your phone number or address to facilitate a more efficient recall system.

For Preventative health promotion, all patients of the Practice will automatically be on our federaI/ state/local reminder/recall system for pathology results and health promotion. If you do not want to be on any of these reminder systems, please let us know so that we can take your name off the system.

 

Parking and Access

Underground covered parking is available on the entry level only (off Romsey St). There is wheelchair access and parking available for patients with disabilities on this level as well as in Romsey Street. There is also wheelchair access at the main street entry.

 

Home Visits/ After Hours

Home visits are available for regular patients of the Practice in exceptional cases only and are subject to the Doctor’s availability. Please call early in the day so a visit can be organised. A standard fee $150.00 applies. Home visit times are normally between 1:00pm to 2:00pm.

Patients need to contact the Practice early in the morning to organise an appointment. Further more, patients have access to our after hour deputising service with National Home Doctor Service by calling 13 74 25 (also The Practice’s recorded message has these details). If it is an emergency, please dial 000 or go immediately to Hornsby Hospital on Palmerston Road, Hornsby NSW 2077 (Ph: 9774 9123)

 

Your Rights:

We are constantly striving to provide/ improve on the quality of health care deliverance for our patients. If you have any comments, suggestions or complaints, we like to hear them. Please feel free to talk to the doctors or Office Manager. There is a suggestion box for your feedback if you prefer to write to us. All concerns, suggestions and complaints are taken seriously and will be assessed and addressed in a timely manner. If you feel that you need to take the matter further and wish to discuss the matter outside the surgery, there are several options available eg NSW Medical Board (Ph: 9879 2200) or Health Care Complaint Commission (Ph: 1800 043 159) or Australian Commission on Safety & Quality in Health Care (Ph: 9263 3633).

 

Remember, our Team of Professionals is committed to the Edgeworth Medical Centre Policy to provide the highest standard of medical care.

22-28 Edgeworth David Ave, Hornsby NSW 2077

Tel: 02 9482 1500